Photo Guide

The following guide shows you a simple, easy procedure to supply us the most useful photos helping us give you an accurate assessment of the damage to your vehicle.

You will need to take a series of photos which can be emailed or sent via Text/MMS. We recommend taking pictures at a medium resolution to ensure ease and speed of uploads. As camera/phone models, features and functions vary, you may need to consult your camera/phone’s operating manual for some assistance.

Example Pictures

Full view from the rear of your vehicle

Full view from the rear of your vehicle

Straight on image of the damaged area

Straight on image of the damaged area

Side on image showing the damaged area and adjacent panels

Side on image showing the damaged area and adjacent panels

If you have a commercial vehicle a full side image is also needed

If you have a commercial vehicle a full side image is also needed

If there are any damaged or broken parts such as; lights, badges, number plates, mirrors or grille you will need to take a picture of each.

If your vehicle has any stickers or logos on or around the damaged area you will also need to take a picture of this too.

Photo Guide FAQs

What kind of camera do I need?

Almost any digital camera will do. The most important requirement is to have the ability of downloading image files to your computer. This can be accomplished with a media card reader or in some camera models by simply plugging the camera into your computer’s USB port. Camera phones may have the ability to send the images directly using either email or MMS. Please see your owner’s manual to find which method will work best for you.

Should I use a flash?

The ideal situation is to take your photos in a well-lit location, preferably outside, using natural light as opposed to the flash. This is because flash can potentially reflect off the car body making it harder to see the actual damage.

Do I need to take all the angles?

Described above is the ideal method and angle(s) of photography preferred to help our Damage Advisors accurately assess the damage. All angles may not be necessary. We review each submission carefully and may request additional photographs.