The following guide shows you a simple, easy procedure to supply us the most useful photos helping us give you an accurate assessment of the damage to your vehicle.
You will need to take a series of photos which can be emailed or sent via Text/MMS. We recommend taking pictures at a medium resolution to ensure ease and speed of uploads. As camera/phone models, features and functions vary, you may need to consult your camera/phone’s operating manual for some assistance.
If there are any damaged or broken parts such as; lights, badges, number plates, mirrors or grille you will need to take a picture of each.
If your vehicle has any stickers or logos on or around the damaged area you will also need to take a picture of this too.
Almost any digital camera will do. The most important requirement is to have the ability of downloading image files to your computer. This can be accomplished with a media card reader or in some camera models by simply plugging the camera into your computer’s USB port. Camera phones may have the ability to send the images directly using either email or MMS. Please see your owner’s manual to find which method will work best for you.
The ideal situation is to take your photos in a well-lit location, preferably outside, using natural light as opposed to the flash. This is because flash can potentially reflect off the car body making it harder to see the actual damage.
Described above is the ideal method and angle(s) of photography preferred to help our Damage Advisors accurately assess the damage. All angles may not be necessary. We review each submission carefully and may request additional photographs.