TERMS AND CONDITIONS OF FMG SUPPORT LIMITED

  1. 1. APPLICATION OF THESE CONDITIONS
    1. 1.1. These Conditions apply to all Vehicle Repair Work entered into through the ‘Quickquote’ smart app.
    2. 1.2. By accepting our quote and authorising for us to proceed with the repair, you agree to deal with us on these Conditions to the exclusion of all other terms, conditions or warranties contained anywhere else or implied by trade, custom, practice or course of dealing.
    3. 1.3. We will not transact business with any person who is less than 18 years old.
    4. 1.4. We will only transact business if you are located in the Mainland United Kingdom and the Vehicle is also located in the Mainland United Kingdom.
  2. 2. CANCELLATION OF OUR CONTRACT
    1. 2.1. The Contract entered into between you and us is formed when you book an Appointment for Vehicle Repair Work to be carried out. This excludes the booking of any Vehicle Assessment. Any Contract may be cancelled as follows:
      1. 2.1.1. By you, at any time prior to the commencement of the Vehicle Repair Work (see Clause 2.4);
      2. 2.1.2. By us or our Authorised Repairer, at any time prior to the commencement of the Vehicle Repair Work;
      3. 2.1.3. By us, or our Authorised Repairer any time following a Vehicle Assessment or following a Pre-Work Inspection; or
      4. 2.1.4. By our Authorised Repairer if they discover any corrosion to the Vehicle (see Clause 8.6).
    2. 2.2. If you wish to cancel the Contract, then please notify us in writing (by post or email) or by telephone using the contact details set out in Clause 9.1.1.
    3. 2.3. If we, or our Authorised Repairer wish to cancel the Contract, then you will be notified in writing (by email or by post) or by telephone using the contact details we have for you.
    4. 2.4. Normally, under the Distance Selling Regulations, if you are a consumer, you will have a right to cancel the Contract for 7 working days counting from the day after the Contract was formed or, if later, for 7 working days counting from the day after you have been informed of your cancellation rights and other information as set out in Clause 4. However, you agree that the Vehicle Repair Work may start before the end of the usual cancellation period and you further note and agree that your cancellation rights under the Distance Selling Regulations will end when the Vehicle Repair Work starts.
  3. 3. KNOWLEDGE AND CONSENT OF THE VEHICLE OWNER
    1. 3.1 If you are not the owner of the Vehicle, you categorically confirm that the owner of the Vehicle has given their informed authority for the Vehicle Repair Work to be carried out on the Vehicle.
  4. 4. BOOKINGS
    1. 4.1. Our Authorised Repairer will provide Vehicle Repair Work services to you by agreement at a location agreed between you and them.
    2. 4.2. Subject to the respective rights of cancellation set out in Clause 2.1, all parties agree that they will use their respective reasonable endeavours to:
      1. 4.2.1. make an Appointment or meet the agreed time for a Vehicle Assessment within 30 calendar days of the date of the Contract;
      2. 4.2.2. keep to the Appointment or meet the agreed time for a Vehicle Assessment or otherwise give each other as much prior notice as possible if we are unable to keep to the agreed time; and
      3. 4.2.3. In the case of any party being unable to keep an Appointment or meet the agreed time for a Vehicle Assessment we shall each endeavour to reschedule the Appointment or Vehicle Assessment to a further time and date.
    3. 4.3. If our Authorised Repairer are unable to provide the Vehicle Repair Work within 30 days of the date of the Contract, then the Contract shall be deemed to have been cancelled, unless you and our Authorised Repairer agree otherwise.
    4. 4.4. Once the Vehicle Repair Work is completed, you will be asked to confirm that you are satisfied with the result. Please make sure you inspect the Vehicle Repair Work carefully before you give your confirmation. We will rely on your confirmation that there are no obvious visible defects in the Vehicle Repair Work. We accept that your confirmation cannot apply to things you cannot be expected to see at the time of your inspection.
  5. 5. PRICES AND PAYMENT
    1. 5.1. Following the booking of an Appointment, our Authorised Repairer will send you an Order Confirmation. Please note that if you are insured and if your insurer accepts cover, then your insurer may pay a different price to the retail price quoted in the Order Confirmation.
    2. 5.2. Subject to our rights to cancel the Contract (we refer you to Clause 2), the validity of any price offered to you for Vehicle Repair Work is fixed for 30 calendar days from the time the offer was made. Our Authorised Repairer may refuse to honour a price outside of this timeframe.
    3. 5.3. We are committed to reducing fraud made using credit cards. Our Authorised Repairer reserve their right not to accept payment by debit or credit card where they suspect that by doing so a fraud may be perpetrated against them or the registered cardholder or anyone else.
    4. 5.4. Our Authorised Repairers accept payment over the telephone using most major debit or credit cards other than Diner’s Club and American Express. Unless agreed with you that you may pay by instalments, payments must normally be made at the time of booking the Appointment. Exceptionally, it may be agreed to accept personal cheques, which must be made payable to our Authorised Repairer We do not accept cash payments offered to our Authorised Repairer’s Technicians.
    5. 5.5. Our Authorised Repairer may (but are not obliged to) offer you the ability to pay any excess stated under your insurance policy or the price agreed for or applicable to the Vehicle Repair Work undertaken by instalments. Where offered to you, such instalments will be subject to the following provisions:
      1. 5.5.1. You will be obliged to discharge your liability in the number of instalments agreed with you, which in no event shall be more than four instalments;
      2. 5.5.2. The instalments shall be due and payable by you on the dates agreed. In no event shall instalments be payable over a period of more than six months;
      3. 5.5.3. Where agreed, you will be contacted for payment of the agreed instalment on or about the dates agreed to arrange payment. You must otherwise endeavour to pay in the manner agreed; and
      4. 5.5.4. If you should fail to pay any instalment by the date agreed, unless agreed otherwise, all then remaining instalments shall become immediately due and payable.
  6. 6. OUR GUARANTEE TO YOU
    1. 6.1. We guarantee the standards of our workmanship for the period of the lease, or three years whichever is the shorter. This means that we will arrange repair, free of charge to you, any defect caused by any failings in workmanship. This does not affect your statutory rights.
    2. 6.2. If you believe you have a claim arising under our guarantee, then please just contact us and our staff will be happy to take care of you.
  7. 7. PRE-EXISTING DAMAGE, DAMAGE CAUSED BY US, CORROSION AND COMPLAINTS
    1. 7.1. A diagrammatic record of visible damage existing on the Vehicle will be made by our Authorised Repairer during a Pre-Work Inspection before starting Vehicle Repair Work on the Vehicle. WE EXCLUDE ALL LIABILITY FOR REPAIR OF DAMAGE, WHETHER VISIBLE OR NOT, EXISTING BEFORE WE BEGAN TO WORK ON THE VEHICLE AND WHICH WE HAVE NOT EXPRESSLY IDENTIFIED AS VEHICLE REPAIR WORK TO BE UNDERTAKEN BY US.
    2. 7.2. We will arrange for the Vehicle Repair Work to be undertaken with reasonable care and skill and otherwise in accordance with applicable standards.
    3. 7.3. If our Authorised Repairer damages the Vehicle, we can arrange its repair at no cost to you. If you organise a repair yourself without our prior written approval, we do not guarantee to pay the costs you incur. We reserve the right to assess the reasonableness of such costs.
    4. 7.4. YOU ACKNOWLEDGE THAT THE COST TO US OF REPAIRING THE VEHICLE IN THE EVENT THAT WE DAMAGE IT IS LIKELY TO FAR EXCEED THE AMOUNT WE CHARGE YOU FOR THE VEHICLE REPAIR WORK. FOR THAT REASON:
      1. 7.4.1. YOU MUST NOTE THAT WE WOULD CHARGE HIGHER PRICES IF WE WERE NOT ABLE TO LIMIT OUR LIABILITY AS SET OUT IN THIS CLAUSE 7.4;
      2. 7.4.2. YOU AGREE THAT OUR TOTAL LIABILITY TO YOU IN RELATION TO SUCH DAMAGE IS LIMITED TO: (A) THE TOTAL COST OF REPAIRING ANY DAMAGE WE CAUSE TO THE VEHICLE; PLUS (B) FOR ANY PERIOD WHERE THE VEHICLE WILL BE UNAVAILABLE FOR USE FOR MORE THAN 1 DAY, THE COST TO US OF PROVIDING REASONABLE ALTERNATIVE MEANS OF TRANSPORT OR A REPLACEMENT VEHICLE OF OUR CHOICE (ACTING REASONABLY), WHICHEVER COSTS US LESS;
      3. 7.4.3. EXCEPT AS STATED ABOVE, YOU AGREE THAT UNLESS WE HAVE WRITTEN TO YOU TO CONFIRM OTHERWISE BEFORE WE BEGIN WORK, WE WILL NOT REIMBURSE OR COMPENSATE YOU FOR STRESS OR EMOTIONAL UPSET OR INCONVENIENCE OR LOSS OF REVENUE, LOSS OF INCOME OR LOSS OF USE OF THE VEHICLE OR LOSS OF BUSINESS OR PROFITS OR INDIRECT OR CONSEQUENTIAL OR PURE ECONOMIC LOSS SUFFERED BY YOU AS A RESULT OF SUCH DAMAGE.
    5. 7.5. Nothing above shall operate to limit our liability for fraud or death or personal injury caused by our negligence. Additionally, nothing above shall operate to remove or restrict your statutory rights to the extent that they cannot by law be so removed or restricted.
    6. 7.6. We are unable to arrange repair corrosion on any Vehicle. If our Authorised Repairer find that the Vehicle is corroded, they will stop work. In that case, our Authorised Repairer will explain your options to you.
    7. 7.7. If you have any complaints relating to our Vehicle Repair Work services or any other matter, please put them in writing as the address set out in Clause 9.1.1 below.
  8. 8. DATA PROTECTION, PRIVACY AND SECURITY POLICY AND COOKIES
    1. 8.1. We will take all reasonable precautions to keep the details of orders and payments secure. We will adhere to the principles of the Data Protection Act 1998 to uphold your privacy and protect the personal data provided by you.
  9. 9. INFORMATION REQUIRED TO BE GIVEN
    1. 9.1. Please note the following:
      1. 9.1.1. We are FMG Support (FIM) Limited, registered under company number 2658067. VAT Number 526 0896 33.
        Our registered office and head office location is at FMG House, St. Andrews Road, Huddersfield, West Yorkshire HD1 6NA.
        Our telephone number is 0844 243 8680
        You can email us at NetworkQuickQuote@fmg.co.uk
      2. 9.1.2. We supply Vehicle Repair Work services through our Authorised Repairer by prior arrangement in accordance with Clause 4;
      3. 9.1.3. For pricing and payment information, we refer you to Clause 5;
      4. 9.1.4. For information on your cancellation rights, we refer you to Clause 2;
      5. 9.1.5. For information relating to complaints, we refer you to Clause 7.7; and
      6. 9.1.6. The only language offered by us for any Contract is English.
  10. 10. GENERAL
    1. 10.1. If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, unenforceable or unreasonable it will, to the extent of such illegality, invalidity, voidness, unenforceability or unreasonableness, be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.
    2. 10.2. Failure or delay by you or us in exercising any right or remedy provided by the Contract or by law will not be construed as a waiver of such right or remedy or a waiver of any other right or remedy.
    3. 10.3. We shall not be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond our reasonable control including without limitation inclement weather and any disputes between us and our Authorised Repairer.
    4. 10.4. A person who is not a party to the Contract will have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract. This Clause 10.4 does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that act.
    5. 10.5. The Contract will be governed by English law and you and we submit to the non-exclusive jurisdiction of the English courts.
  11. 11. INTERPRETATION
    1. 11.1. In these Conditions, the following words shall have the following meanings:-
      1. 11.1.1. "Appointment" means an appointment to carry out the Vehicle Repair Work on the Vehicle;
      2. 11.1.2 "Conditions" means the terms and conditions set out in this document and in the Order Confirmation. Where any terms here conflict with any terms in the Order Confirmation the terms in the Order Confirmation will take precedence;
      3. 11.1.3. "Contract" means the contract under which we will carry out the Vehicle Repair Work;
      4. 11.1.4. "Distance Selling Regulations" means The Consumer Protection (Distance Selling) Regulations 2000 (as amended from time-to-time);
      5. 11.1.5. “Mainland United Kingdom” means the United Kingdom but excluding the Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, Channel Islands and all the Scottish islands;
      6. 11.1.6. "Order Confirmation" means the confirmation of the Appointment our Authorised Repairer will send you either by email or by post, following the booking of an Appointment;
      7. 11.1.7. "Pre-Work Inspection" means an assessment of the state and condition of the Vehicle made immediately prior to the commencement of any Vehicle Repair Work;
      8. 11.1.8. “Private Persons” means private individuals and other persons but excluding any organisations with whom we have any overarching commercial agreement relating to the repair of Vehicles;
      9. 11.1.9. “Vehicle” means the vehicle in relation to which we are to provide the Vehicle Repair Work;
      10. 11.1.10. "Vehicle Assessment" means an appointment to assess the Vehicle as to its suitability to carry out the Vehicle Repair Work on the Vehicle;
      11. 11.1.11. “Vehicle Repair Work” means services provided by us through our Authorised Repairer comprising repairs to Vehicles utilising patented mobile body shop technology;
      12. 11.1.12. “we” means FMG Support (FIM) Limited and "our" and "us" shall be construed accordingly. Further details can be found at Clause 9.1.1; and
      13. 11.1.13. “you” means the person contracting with FMG Support (FIM) Limited under these Conditions and "your" and "yourself" shall be interpreted accordingly.